Privacy Policy

Effective Date: December 5, 2025

Last Updated: December 5, 2025

1. Introduction

Welcome to Octopi Automation (Pty) Ltd ("we," "us," "our," or "Octopi Automation"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.octopiautomation.co.za (the "Site") and use our services.

This Privacy Policy complies with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.

Company Details:

• Legal Name: Octopi Automation (Pty) Ltd
• Registration Number: [To be completed]
• Physical Address: Newcastle, Madadeni, M2109, South Africa
• Email: fanele@octopiautomation.co.za
• Phone: +27 67 228 2213

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our Site, we may collect the following personal information that you voluntarily provide:

• Contact Information: Name, email address, phone number
• Business Information: Company name, industry, business needs
• Communication Data: Information contained in messages you send us through contact forms, email, or WhatsApp
• Payment Information: Billing details for invoicing purposes (we do not store credit card information)
• Project Information: Details about your web design requirements, preferences, and specifications

2.2 Information Automatically Collected

When you visit our Site, certain information is automatically collected through cookies and similar technologies:

• Device Information: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Analytics Data: Information collected by Google Analytics and Microsoft Clarity, including user behavior, session recordings, and heatmaps
• Location Data: General geographic location based on IP address

2.3 Information We Do NOT Collect

• We do not require users to create accounts
• We do not allow user-generated content uploads
• We do not collect sensitive personal information such as race, religion, health data, or financial account details
• We do not collect information from children under 18 years of age

3. How We Use Your Information

3.1 Service Delivery

• To provide, operate, and maintain our web design and automation services
• To process your service requests and inquiries
• To communicate with you about projects, deliverables, and timelines
• To send invoices and process payments

3.2 Business Operations

• To respond to your questions, comments, and customer service requests
• To improve our website functionality and user experience
• To develop new services and features
• To conduct business analytics and market research

3.3 Marketing and Communications

• To send you promotional materials about our services (with your consent)
• To inform you about updates, special offers, and new services
• To provide case studies and portfolio updates

3.4 Legal and Security Purposes

• To comply with legal obligations and respond to legal requests
• To protect our rights, property, and safety, and that of our users
• To prevent fraud, security breaches, and other harmful activities
• To enforce our Terms of Use and other agreements

4. Legal Basis for Processing (POPIA Compliance)

• Consent
• Contractual Necessity
• Legitimate Interests
• Legal Obligation

5. How We Share Your Information

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as hosting providers, analytics, and communication tools.

5.2 Business Transfers

Information may be transferred in the event of a merger, acquisition, or sale of assets.

5.3 Legal Requirements

We may disclose your information as required by law.

5.4 We Do NOT Sell Your Information

We do not sell or trade your personal information for marketing purposes.

6. International Data Transfers

Third-party services may process your data outside South Africa under legal safeguards.

7. Data Security

We use SSL, access controls, and regular audits to protect your data. Absolute security cannot be guaranteed.

8. Data Retention

We retain data only as long as necessary for operational, legal, or contractual purposes.

9. Your Rights Under POPIA

• Access, correction, deletion, objection, restriction, portability, withdraw consent
• Contact us at fanele@octopiautomation.co.za or +27 67 228 2213
• Lodge complaints with the Information Regulator if necessary

10. Cookies and Tracking Technologies

We use cookies; see our Cookie Notice for details.

11. Third-Party Links

We are not responsible for third-party privacy practices.

12. Children's Privacy

Our services are not directed at users under 18.

13. Changes to This Privacy Policy

Updates may occur; continued use indicates acceptance.

14. Do Not Track Signals

We do not currently respond to browser Do Not Track signals.

15. Contact Us

Email: fanele@octopiautomation.co.za | Phone: +27 67 228 2213 | Address: Newcastle, Madadeni, M2109, South Africa